Reference

erop4d Privacy Policy for Indonesian Accounts

Before you open an account, we show exactly how we handle your name, device details, and payment traces from DANA, OVO, GoPay, and QRIS.

DANAOVOGoPayQRIS

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When This Policy Applies

erop4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We publish this policy so you can see what we collect, why we collect it, and when we share it. That includes account details, device type, browser data, IP address, login time, and payment references linked to DANA, OVO, GoPay, or QRIS. We use those records

1
to verify your account, keep transactions traceable, and answer requests tied to local law, available only where local law permits. If you send a correction request, we match the email on file and the latest login before we change anything. We do not keep data longer
2
than needed for support, dispute handling, abuse checks, and legal duties. When the retention period ends, we remove or anonymise the record set that is no longer required. If a transfer or disclosure is needed, we limit it to the purpose stated here and keep access
3
narrow.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

How to Reach Privacy Help

Our live chat stays open every day, and email plus WhatsApp are monitored after hours.

Live chat Use live chat when you want a quick privacy check. We can point you to the right form, confirm the email on file, and route access, correction, or deletion requests to the privacy desk.

Email Send full requests by email from your registered address. Include your account email, the change you want, and the payment rail tied to the record, such as DANA, OVO, GoPay, or QRIS, so we can find it faster.

WhatsApp Our WhatsApp line is useful when you want to follow up after sending a request. We compare the message with your login history and keep the thread limited to the privacy issue you raised.

STORAGE AND ACCESS

How We Protect Records

We handle privacy with narrow access, clear logs, and simple account checks. Cookies keep you signed in and remember your language choice, while device data helps us spot unusual logins from a…

What we collect

We keep only the details needed to open and maintain your account: name or nickname, email, device model, browser type, IP address, session time, and payment references linked to DANA, OVO, GoPay, or QRIS.

How we use cookies

Cookies help us remember login state, language choice, and the last screen you used. On Chrome or Safari, you can clear site data in browser settings if you want to reset stored preferences.

Account protection

When you ask for a change, we verify the email on file and a recent login detail before we update anything. That extra step helps us avoid handing your records to the wrong person.

Retention

We keep records only as long as needed for account support, dispute handling, abuse checks, and local legal duties. After that period, we remove or anonymise data that is no longer required.

Your requests

You can ask to access, correct, or delete data that local law lets us change. Send the request by email or live chat, and we will answer with the next step.

Who to contact

For privacy questions, contact the support channels above and include your account email plus the date of your last login. That helps us match the record without asking for extra details.

Common Questions About Your Data

These questions cover the points most people ask before they open an account or send a privacy request. If you want access, correction, deletion, or a copy of your records, use the channels above and include your account email. We will verify the latest login and answer only within what local law allows. That keeps the process clear for you and protects the account at the same time.

We collect the details needed to run your account: name or nickname, email, device type, browser data, IP address, login time, and payment references tied to DANA, OVO, GoPay, or QRIS.

Payment traces help us match deposits, spot duplicates, resolve disputes, and meet record duties that apply where local law permits. We do not use them for anything outside the purposes named in this policy.

Yes. Send a request through live chat or email, and we will verify the account email plus a recent login before updating records. Some changes can only be made when local law allows.

Cookies store your language choice, session state, and last page viewed. On Android, you can clear them in Chrome settings; on iPhone, use Safari settings to remove website data.

We keep records only as long as needed for support, audit, dispute handling, abuse checks, and legal duties. After that, we remove or anonymise data that no longer serves those purposes.

Use live chat, email, or WhatsApp and include your account email, the request type, and your last login date. That lets us find the record quickly and answer with the right next step.

Yes. Some requests depend on local law and are available only where local law permits. If a request cannot be completed, we will tell you what we can do and why.

erop4d Privacy Policy for Indonesian Accounts

How to Reach Privacy Help

How We Protect Records

What we collect

How we use cookies

Account protection

Retention

Your requests

Who to contact

Common Questions About Your Data

01 What personal data do you collect from my account?

02 Why do you keep payment traces linked to my activity?

03 Can I change my account details later?

04 How do cookies work on my phone or laptop?

05 How long do you keep my data?

06 How do I contact you about a privacy request?

07 Do local law rules change what I can ask for?

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